I am purchasing the Owner's Playbook package selected above: Core is $399 for five custom SOPs; Full is $799 for ten custom SOPs plus a manager handover guide, before applicable taxes. Both include a 30 minute intake call, practical checklists, PDF and editable Word files, and one revision pass within the agreed process scope. Core delivery is within 10 business days and Full within 15 business days after complete intake, process information and the intake call. Procedures document the buyer's approved processes; they are not a legal, HR, safety or compliance certification. I will not provide passwords or private employee/customer records. This is one payment with no subscription. Newsletter enrollment is separate and optional. Custom work cancellations before delivery receive credit for the full amount paid toward any current or future website product or service. Credit never expires. No cash refunds are issued. After delivery, no refund or cancellation credit applies. Included revisions remain available. Rights required by applicable law are unaffected.