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THE OWNER'S PLAYBOOK

Your business shouldn't need you for every answer.

Turn the processes in your head into clear instructions your team can follow. Custom SOPs, practical checklists and standards built around how your business actually works.

From $399

One payment. Choose five or ten processes.
Applicable taxes shown at checkout.

Build my Owner's Playbook

Pick the processes you explain every week.

Opening and closing. Cash handling. Inventory checks. Customer complaints. Daily standards. Choose the work your team repeats most, and give them one agreed way to do it.

CORE PLAYBOOK

Five custom SOPs

$399

Five selected processes, each with clear steps and a practical checklist. A 30 minute intake call, PDF and editable Word files, and one revision pass.

Delivery within 10 business days after complete intake, process information and the intake call.

Choose Core

FULL PLAYBOOK

Ten SOPs + manager handover guide

$799

Ten selected processes, checklists and a manager handover guide covering responsibilities, daily checks and escalation. A 30 minute intake call, PDF and editable Word files, and one revision pass.

Delivery within 15 business days after complete intake, process information and the intake call.

Choose Full

How we build it

1. Choose your repeat work

Purchase the package, complete the process intake and identify your five or ten priorities.

2. Agree your standards

Use the 30 minute call to clarify triggers, owners, steps, completion standards and escalation points.

3. Put it to work

Review your draft, send one consolidated revision request and receive the finished PDF and editable Word files.

Built around your business. Scoped clearly.

Core is $399 for five SOPs; Full is $799 for ten SOPs plus a manager handover guide, before applicable taxes. Both are one-time purchases. One SOP covers one defined repeat process. Final process scope is agreed on the intake call before drafting.

Core delivery is within 10 business days and Full within 15 business days after complete intake, process information and the call. One revision pass is included within the agreed process scope; send consolidated requests within 14 calendar days of receiving the draft. New processes or changed scope require a separate agreement.

You approve your operating standards and remain responsible for applicable requirements. This is operational documentation, not legal advice, an HR handbook or safety/compliance certification. Do not provide passwords or private employee/customer records. No revenue outcome is guaranteed.

Need a complex process or a specific deadline? Confirm fit with Randi before purchasing. Newsletter enrollment is separate and optional.

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DEMONSTRATION SAMPLE · FICTIONAL BUSINESS AND DATA

A procedure your team can actually follow.

Opening readiness · Procedure excerpt

Owner: Opening shift leader.
Trigger: Start of the scheduled opening shift.
Purpose: Confirm the shop is ready before customers enter.

  1. Complete the employer’s approved safety and access checks.
  2. Check the opening task list and assign any remaining work.
  3. Confirm point of sale readiness using the approved process.
  4. Check priority availability and record exceptions.
  5. Brief the team on responsibilities and review points.

Completion standard: Checklist recorded, exceptions assigned, and team briefed before opening.
Escalation: Contact the designated manager if a required check cannot be completed. Follow the employer’s approved safety procedures.

Illustrates the format and level of detail. Your deliverable is customized to your information and agreed scope.

Custom work and cancellation credit

For custom work, cancellations before delivery receive credit for the full amount paid toward any current or future Lead With Randi website product or service. Credit never expires. No cash refunds are issued. After delivery, no refund or cancellation credit applies. Included revision rights remain available. This policy does not limit rights required by applicable law.